Plainly put
How the referral works
No cleaning is carried out by Biohazard Cleanup Fort Collins. Its part is the introduction: a telephone link to an independent firm whose trade this is. Below, the path from dialing to a finished job.
Answered around the clock, every day
The call
Five steps
Dial
Night, weekend or holiday, somebody picks up.
Two quick questions
Expect to be asked for your ZIP code, plus a sentence on the situation. That is how your call lands with a firm covering your street.
The handover
From this moment the voice belongs to the cleanup firm. This website has stepped out.
Plan and figure
Photographs may be requested, or a visit arranged. Whatever sum follows is the firm's alone.
Your choice
Accept, sleep on it, or decline. Ringing binds you to nothing.
Money
Who pays whom
Neither the call nor the introduction costs the caller anything from this site. Hire the firm, and its invoice is yours to settle under whatever terms the two of you agree.
For the introduction, a fee may come to this site from the firm's side. Those fees keep the site running; the referral disclosure spells it out.
The firms being independent, nobody here oversees a job or can vouch for one. Any contract stands between you and whichever firm you engage.
Before you say yes
Things to pin down with the firm
- Its legal name, and the town it operates out of
- Proof of insurance, plus any license the job calls for
- Whether its own staff or a subcontractor will turn up
- A figure on paper, along with whatever might push it higher
- Which materials leave the building and which get cleaned where they sit
- Packaging of the waste and its destination
- Start date and likely duration
- A written account once the job is closed
If you are not satisfied
Raising a problem
Take a problem with the work up with the company first, in writing. If you think the introduction itself went wrong, write to contact@fortcollinsbiohazard.com and say what happened.